P R E S T O N , L A N C A S H I R E

Dog Grooming Terms & Conditions

Please read before booking your appointment

The Paws Pack Pamper Parlour operate on an appointment basis however we do welcome walk ins too. Please note, whether it is a walk in nail clip or an appointed full groom, one of our Grooming Consent Forms will be required to be filled out before the service goes ahead. Our sole intention is to offer a personal grooming and pampering service, with care & love for your dog. Just like with our walking, training and pet sitting - we are here to be your pet's best friend. We are happy to arrange a time where you can meet us, see our place of work and discuss your grooming requirements or any concerns you may have. As dog owners and lovers ourselves, we do understand that there are nervous dogs and owners alike! We are here to help you and calm the nerves - grooming can be a great experience!


We understand how important it is to keep the dog comfortable during their groom. This means that we work in a fast but precise manner. Having a dog stood on a grooming table for longer than 1.5hours can be quite frustrating for them and they get bored. We will always make sure that should a service need to take longer than this, toilet breaks, playtime and a little snuggle time will always be added in. It is always difficult to estimate how long a groom will to take but on average a small to medium dog which is well behaved in decent condition and groomed regularly can expect to take approx 1.5 hours. New visitors, puppies, larger dogs, longhaired dogs and dogs with matted coats or challenging behaviours should expect to be with us for longer. We will always give you an approximate time when you arrive but please understand, an estimate is not definite. We aim to give all clients the best results but with the sole aim of always putting your dog first so we kindly request your patience if the appointment does take longer than the estimate given. If you would prefer for us to give you a text or call when your dog is ready, please do just let us know.

Prior to arriving

We are sure you will appreciate that every appointment made is allocated a time slot to your dog’s specific needs. This is why we kindly request that you and your dog arrive promptly for appointments and collections, that you tell us everything you would like us to do at the time of booking, as well as making sure your dog has been walked and been to the toilet prior to the appointment. Please note appointments are best booked in advance if you have specific days and times in mind so book early to avoid any disappointment. We welcome reoccuring appointments so if you know you would like your dog groomed every six weeks, let us know and we can be sure to pop them on a reoccuring slot. If you need further information about our Pamper Parlour, or just want to chat about your dogs grooming needs please call us on 01772 731208 or send us an email at preston@thepawspack.co.uk

Cancellations and missed appointments

Whilst we understand that sometimes appointments have to be cancelled, we do ask that you give us at least 24 hours notice before your appointment time where possible, as we may have a waiting list of clients wanting a service. We reserve the right to charge a fee of £15 for appointments missed or cancelled with less than 24 hours notice payable prior to any future booking. If two appointments are missed or arrived late for, clients are then required to pre-pay, in full, for any future appointments. Arriving 30 minutes or more late for appointments will in most cases require re-scheduling and a missed appointment fee of £15 will apply.

Online booking

If you choose to book your appointment via our online booking system, you will be required to pay a deposit to secure the booking. This deposit will be deducted from the price of your service upon payment on the day of your appointment. If you wish to cancel your appointment, the deposit is non-refundable. If you need to reschedule your appointment, providing you have requested a reschedule with over 24hours notice of the original appointment, the deposit will move across to your new rescheduled date providing it is within 14 days of the original appointment date. 

Should there be an issue with your booking (sometimes technology isn't as great as expected!) we will contact you as soon as possible regarding the appointment. This may be for more information on your dog (for example; breed, age, health) if missed off at the time of booking, or to reschedule an appointment due to a schedule clash or technical issue. If we need any of this information, we will contact your via email or phone. In the event of a reschedule, your deposit will move across to the new appointment date once we have confirmation from you, the client. 


Special Offers/Discounts 

Any discounts or special offers available from The Paws Pack Pamper Parlour are subject to the advertised terms and conditions specific to that particular offer at the time. The management reserve the right to remove such offers/discounts should they wish to.

Coat Condition

Minor matt removal is part of the normal grooming service provided but it takes a great deal of care and practice to undertake, as well as extra time. The Paws Pack Pamper Parlour will always put the pet’s comfort above all else. In the event that a pet’s coat is matted, the groomer may have to shave or cut the matts out rather than perform a painful dematting procedure. Although our groomers are highly trained and care for the pet, if a pet is severely matted, there is an increased risk for clipper burns or cuts to occur. The Paws Pack groomers will make all attempts to prevent this, however in many extreme matt conditions, it is unavoidable. As matted pets take additional time to groom, there will be an additional fee added on to the regular grooming price if my pet’s coat is matted.

All grooms will obide by the Animal Welfare Act (2006) and if we feel that it is unfair/too uncomfortable for a pet to go through matt removal in our premises, we will refer you to seek veterinary advice and sedation for such services.


It is important to understand that grooming can be stressful to some pets and we will require you to inform the groomer if your pet has any heart conditions or any stress related issues prior to grooming. For the health and safety to all pets, including your own, it is necessary to have your pet up to date on all vaccinations prior to every groom.